Beowulf Blockchain to Power the Next-Generation Communication System for Telecommunications Giant E-TELECONNECT
Wed, 13 Nov 2019, 09:35 am UTC
The decentralized communication network pioneer Beowulf Blockchain has announced a global partnership with E-TELECONNECT, the Philippines’s leading company for business call center service. In this partnership, E-TELECONNECT will adopt the use of Beowulf’s QUICKOM Call Center technology, enabling E-TELECONNECT customers to utilize QUICKOM’s unique QR code technology, wherein they can scan a QR code and immediately contact E-TELECONNECT’s call center.
E-TELECONNECT is a complete outsourcing center combining the latest technology with customer service and a commitment to excellence. It provides call center outsourcing solutions to businesses of all sizes and in all industries with services such as order taking, help desk, customer acquisition, and emergency response that goes beyond traditional call center services.
As part of the partnership, Beowulf is sharing their QUICKOM technology with E-TELECONNECT in order for them to improve their business. QUICKOM is a new and modern take on call center software, and has become an option of choice for contact centers looking to invest in advanced technologies, improve systems for integrating customer communications, and build management and professional operations team.
“Leveraging QUICKOM’s technology and expanding service offerings, we have implemented a call center solution designed to serve for a safer and more convenient communication,“ said Tuan Nguyen, CEO of E-TELECONNECT. “It reflects the commitment of E-TELECONNECT to be each day a more agile and dynamic company, as well as enhance the quality of the services we offer, especially to our business clients in the US, operating in an increasingly digital environment.”
QUICKOM works by allowing users to use QR codes to call, text, and generally communicate with each other. This technology utilizes blockchain technology to record its transactions, and gives more power back to the user of the communication service. It’s adoption by E-TELECONNECT highlights the growing utility of QUICKOM, showing that it can provide a unique service to multiple industries.
“The potential use cases for our technology are endless,” notes Dr. Nguyen. “The prospect of playing a part in helping to fundamentally transform how businesses operate in a wide range of industries, such as contact center, is a huge motivator. QUICKOM will bring cutting-edge technology and is a major step towards realizing this goal.”
About Beowulf Blockchain
Beowulf is a B2B platform providing communication services with infinite scalability across the globe. Its technology encompasses a comprehensive suite that handles various communication functions (voice/video calling, messaging) from front-end to back-end infrastructure, with enterprises paying per minute-of-usage; a decentralized distance learning platform named Victoria; and HANA, an innovative telemedicine system. QUICKOM is a US patent-pending platform by Beowulf that represents a monumental leap forward in corporate and personal communication in the digital age, by offering a customizable and anonymous QR code call service that replaces phone numbers with scannable QR codes. For hardware manufacturers and developers, Beowulf provides Beowulf Operating System, a futuristic business model for hardware manufacturers to offer free devices to their customers, the ‘open App Store’ concept for zero digital content fee, and world-class security.
E-TELECONNECT is the Philippines’ leading provider of outsourced business-enabling solutions catering to multichannel clientele world-wide. Their business process outsourcing (BPO) services include directory assistance support, help desk-technical support, customer service, virtual assistance, sales solutions, lead and survey generation, and back office support among others. By combining the latest technology with best market practices, aimed at creating a good reputation and business retention, E-TELECONNECT delivers enhanced customer-experience for their client services, cultivate their business and stimulates growth.
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